Reviews

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            "displayName": "Jana Torres"
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        "reviewReply": {
            "comment": "Thank you, Jana! We're so glad to hear that Nicole made such a positive impression with her kindness and attention to detail. We appreciate your referrals and look forward to serving you again!",
            "updateTime": "2026-06-24T01:58:40.901394Z"
        },
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        "reviewId": "AbFvOqk1e0gTLAWiklpGU71tzWMYc0wvMTv1aQLrj2a8CB7lmGmYFZO2A-MSAFsGBhwAjA2wu3n0_Q",
        "__v": 0,
        "comment": "Nicole was amazing! She was polite, kind and informative. She gave a great exam and paid attention to details. We will refer her to anyone who is in need of an audiologist!@",
        "createTime": "2026-06-23T18:41:22.612446Z",
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        "starRating": 5,
        "updateTime": "2026-06-23T18:41:22.612446Z"
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            "displayName": "Elaine Thoendel"
        },
        "reviewReply": {
            "comment": "Thank you, Elaine, for taking the time to leave a review! We appreciate your support and look forward to serving you again.",
            "updateTime": "2026-05-27T07:01:39.043805Z"
        },
        "_id": "6a15ff9ad819bb06bea75b60",
        "reviewId": "AbFvOqkv91rz2ak5MGfyCCN0EumSNhA7zgLH7JuJPaKUCAnssW7bSrxvk9uua6UAe1435eOKYd0f",
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        "createTime": "2026-05-26T17:33:02.070557Z",
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        "starRating": 5,
        "updateTime": "2026-05-26T17:33:02.070557Z"
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            "displayName": "Mary Anderson"
        },
        "reviewReply": {
            "comment": "Thank you, Mary! We're so glad you had a fantastic experience. Your support means a lot to us!",
            "updateTime": "2026-04-10T07:01:39.219244Z"
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        "__v": 0,
        "comment": "Fantastic",
        "createTime": "2026-04-10T00:27:00.336566Z",
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        "starRating": 5,
        "updateTime": "2026-04-10T00:27:00.336566Z"
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            "displayName": "Russ Koehler"
        },
        "reviewReply": {
            "comment": "Thank you, Russ! We're glad you had a great experience with our service at Sound Decision of Norfolk.",
            "updateTime": "2026-04-08T03:49:18.226651Z"
        },
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        "__v": 0,
        "comment": "Great service at Sound Decision of Norfolk.",
        "createTime": "2026-04-08T00:10:11.461829Z",
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            "displayName": "Dawn Friedrich"
        },
        "reviewReply": {
            "comment": "Thank you, Dawn! We're glad to hear that Nicole provided friendly and helpful service, especially with explaining test results and insurance questions. It's great that you had the opportunity to try out the hearing aids and experience the difference. Your feedback means a lot to us!",
            "updateTime": "2026-04-01T03:48:17.902410Z"
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        "__v": 0,
        "comment": "Nicole was very friendly. Great job of explaining test results   Appreciated being able to try out hearing aids to experience the difference. Also, very helpful with insurance questions.",
        "createTime": "2026-03-31T21:22:09.519264Z",
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        "starRating": 5,
        "updateTime": "2026-03-31T21:22:09.519264Z"
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            "displayName": "Jack Hixson"
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        "starRating": 4,
        "comment": "The audiologist was knowledgeable and very personable .  The price is crazy high.  I would like to do business with Nicole but I don\u2019t know if the offer of good service can over come the huge price differential for starkly products in comparison with comparable competitive products",
        "createTime": "2026-03-04T22:31:45.197431Z",
        "updateTime": "2026-03-04T22:31:45.197431Z",
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            "displayName": "Bonnie Vogt"
        },
        "reviewReply": {
            "comment": "Thank you, Bonnie! We truly appreciate your kind words and are glad to hear that you have had such a positive experience with our team. Your recommendation means a lot to us!",
            "updateTime": "2026-02-27T03:49:42.996929Z"
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        "starRating": 5,
        "comment": "They are always so pleasant and willing to help! I would recommend them highly!",
        "createTime": "2026-02-26T21:01:11.835320Z",
        "updateTime": "2026-02-26T21:01:11.835320Z",
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            "displayName": "Gailyn Wesche"
        },
        "reviewReply": {
            "comment": "Thank you, Gailyn, for taking the time to leave a review! We appreciate your support.",
            "updateTime": "2026-02-24T03:41:50.357261Z"
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        "createTime": "2026-02-23T18:25:52.858101Z",
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            "displayName": "Paula Pfeiffer"
        },
        "reviewReply": {
            "comment": "Thank you, Paula, for taking the time to leave a review! Your feedback is appreciated.",
            "updateTime": "2026-02-17T02:48:03.608773Z"
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        "starRating": 5,
        "createTime": "2026-02-16T17:29:25.164964Z",
        "updateTime": "2026-02-16T17:29:25.164964Z",
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            "displayName": "Karmon Lienemann"
        },
        "reviewReply": {
            "comment": "Karmon, thank you for sharing this experience! We're so glad Nikki could assist your mom during such a difficult time. Your kind words mean a lot to us.",
            "updateTime": "2026-02-11T02:55:57.488177Z"
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        "starRating": 5,
        "comment": "Nikki was right on board when my mom, Marcy S. lost her hearing aid charger in her house fire on Dec 1st, 2025. Nikki helped get a charger for that night so mom could charge her hearing aids and continue to use them so the batteries didn't die on her. You were a life saver Nikki. Love you so much for your help, care and concern.  Thank you \ud83d\udc9e\nKarmon Lienemann &\nMarcy Schellenberg",
        "createTime": "2026-02-10T16:23:35.253934Z",
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            "displayName": "Kirk J. Van Pelt"
        },
        "reviewReply": {
            "comment": "Thank you, Kirk! We're glad to hear that you feel like family when you visit us. It's great to know that Nikki's dedication and Dianne's welcoming nature have made such a positive impact on your experience. We appreciate your recommendation and look forward to continuing to serve you!",
            "updateTime": "2025-12-26T02:49:45.189029Z"
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        "starRating": 5,
        "comment": "Staff is ALWAYS friendly and work hard to help every customer. You are treated like family. Nikki is very knowledgeable and works extra hard to make sure everything is working for you and goes the extra mile to help. Dianne is always pleasant and welcoming. She works hard to keep your hearing aids working like new.  These two are good at what they do and I would highly recommend the quality of services they offer.",
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            "displayName": "Roger Myers"
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        "reviewReply": {
            "comment": "Thank you, Roger, for your 5-star rating! We appreciate your support.",
            "updateTime": "2025-11-05T03:03:12.276620Z"
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            "displayName": "Mary Wakeley"
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        "reviewReply": {
            "comment": "Thank you for your 5-star rating, Mary! We appreciate your support and look forward to serving you again.",
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        "comment": "Best service and wonderful gals!",
        "createTime": "2025-09-09T19:49:52.070696Z",
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        "comment": "Very professional and personable all at the same time. Highly recommend. I look forward to my appointments.",
        "createTime": "2025-08-12T01:49:31.868761Z",
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        "starRating": 5,
        "comment": "Great place. Takes good care of me and my hearing.",
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